FAQ

When is my Session Fee due?  And other payments? 

Session fees are due at the time of booking your session. Session fees are non refundable deposits.  They are required to hold the date and time as well as cover the time involved for the session and prepping of the images for viewing.  Should you need to reschedule your session your fee is moved over to that session. 

All orders require a deposit and final payment is due at the time of picking up your printed portraits or prior to releasing your digital collection.

 

What forms of payment do you take?

We take Visa, Mastercard, cash, cheque or email transfser.

 

How long does a session take?

Sessions vary in time frame depending on the number of people involved.  Family, couples, children and pet sessions are usually about an hour.  Extended family sessions usually take about an hour an a half because we want to capture all the various groups inside the large group.  Business session are usually about 20 to 30 minutes.  Sometimes a little longer if you are looking for a whole new branding package and have brought many outfits or need various backgrounds.

 

Where do sessions occur?

Sessions can occur in studio, in your home or back yard, urban settings or park.  The perfect location can be determined during the pre-shoot consultation.  Business sessions and pets looking for studio sessions can usually be booked within a week or 2 of calling. These small sessions are photographed in our personal studio. Family groups looking for studio sessions need to book at least 1 month in advance to ensure we can secure a rental studio large enough for your group.

We do not to shoot in dog parks for our pet sessions.  They are full of distractions!

 

When is the best time for an outdoor session?

We can shoot almost anytime of day depending on location.  The last 2 hours before sunset is the most ideal time to shoot outdoors.  The quality of light it beautiful and warm.  Please note this time of day is the most coveted & books up first.  Plan ahead.

 

What should I wear to my session?

Whether you are booking a group or an individual portrait there are a couple things to consider.  Decide if your look if going to be formal or casual.  From there try to stick to solid colors over patterns. If you are booking for a group this is very important.  Busy patterns can be fine for a individual portrait.  For a group these can add extra business.  In these cases solid is best.  Try to chose a color palette that works for everyone.  I suggest choosing a couple of colors to work with.  That way the group is coordinated but not all matching exactly.  If you need help with choosing a look feel free to reach out.  We can talk you through some ideas.  Pintrest is always a good source of visual resources.

 

My dog is not really trained and a little nutty, can you still photograph them?

Yup!  Every session is unique and has its challenges.  I will work hard to find the best way to capture your dog. Sit and stay are great qualities but not required.

 

What if I need to reschedule?

Should a situation arise and a reschedule is needed that’s not a problem.  Please try to give notice as soon as possible.  Sometimes weather can be a factor for postponing a session.  Since weather can be unpredictable at postponement can happen just hours before a session.  In fact I have been on my way to a session and we had to reschedule once we arrived due to a freak heavy rain shower.  Stuff happens!  Please remember that session fee are non-refundable.  But that doesn’t mean your fee is fore-fit, it just means it is transferred to the next date. 

 

How long does it take before we can view the images? 

Images are ready to view with in 1 to 2 weeks after your session.  Certain times of the year are busier than others and can lead to a delay.  We try our best to get your viewing gallery ready as soon as possible.  It is always best to set up your viewing appointment for a week or 2 after your session.

 

I’m from out of town, is it possible to view my images online?

Yes, we do have an online option to view your pets portraits.  Viewing galleries are ready within 1 to 2 weeks after your session.  If you need an online viewing option we chose a 3 day period to launch the gallery and you can view them.  The dates for viewing are chose by you, for a time that you are able to focus on the images. 

 

When will my printed products or digital collections be ready?

Printed portraits are usually available within 2 to 6 weeks after ordering.  Depending on the product.  For example canvas portraits or albums take longer to produce do to the processes involved and shipping.  Digital collections are usually ready within 1 to 3 weeks.  This turn around time for digital collections depends on the number of images to retouch, if there is specialized retouching or the current workload.  September thru December are very busy times for our vendors we work hard to get your products done on time and will post deadlines when required by our vendors.